1. Overview
At ZippFLEET, we strive to provide the best possible experience for our users. If you are not satisfied with a purchase or service, we offer a refund policy to ensure your satisfaction. Please read the following guidelines carefully to understand how our refund process works.
2. Eligibility for Refunds
Refunds are considered under the following circumstances:
- App Purchases: If you experience technical issues that prevent you from using the app as intended, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
- Service Subscriptions: Refunds for subscription services are available if requested within the first 14 days of the initial subscription purchase. After this period, refunds will not be provided for any unused portion of the subscription term.
- In-App Purchases: Refunds for in-app purchases are evaluated on a case-by-case basis. Please contact our support team with details of your request.
3. Non-Refundable Items
Certain items are non-refundable, including:
- Digital Goods: WDownloadable content, such as premium features or additional content within the app, is typically non-refundable unless there is a technical issue that renders the content unusable.
- Subscription Renewals: Automatic renewals of subscription services are non-refundable. To avoid being charged for the next billing cycle, please cancel your subscription before the renewal date.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Reach out to our support team at contact@ZippFleet.com or call 888-740-ZIPP (9477) with your purchase details, including the order number, date of purchase, and reason for the refund request.
- Review Process: Our support team will review your request and may ask for additional information to assess your eligibility for a refund.
- Refund Approval: If your refund is approved, we will process it within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
5. Exceptions
In certain cases, we may offer refunds outside of the standard policy at our discretion. This includes instances of fraudulent transactions or billing errors.
6. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will become effective immediately. Please review this policy regularly to stay informed of any updates.
7. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us:
We are committed to ensuring your satisfaction and will do our best to address any issues you may have.